FREQUENTLY ASKED

IN THE KNOW

POLICIES

1Do you have a waitlist?
If a class is full, join the waitlist. You’ll be automatically notified when a spot becomes available.
2What happens if I’m running late?
We reserve the right to give your bike reservation away 5 minutes prior to the start of the class if you haven't checked in. Late arrivals will not be permitted to join the class.
3What happens if I cancel my reservation?
If you cancel your reservation with more than 12 hours notice, you may apply your purchase to a future booking. Any late cancellations - within 12 hours of the class - are non-refundable. Please note that late cancellations and no shows for classes booked with a 1/10/20/40 pass will lose the amount for that session. Any late cancellations or no shows for those with an unlimited package will be charged $15.
4Can I put a pass on hold?
Unfortunately, we cannot put passes on hold for any reason. This includes our unlimited passes as well as our cycle packages.

WHAT TO BRING

1Do I need cycling shoes?
If you have SPD compatible shoes, please bring them! We have a number of complimentary cycling shoes to borrow, just ask our team to grab your size. If you get to class and we don’t have any left, don’t stress! Our bikes are all equipped with toe loops so you can cycle in your sneakers.
2Do I need to bring my own towel?
Nope! We provide the towels for your workout and post-workout shower.
3Do I need to bring a water bottle?
In Vancouver, we're blessed with great riding and great water. Bring your own water bottle and you'll receive complimentary access to some of the finest water in the world…otherwise known as cold tap water! We also have Happy Water and reusable water bottles for purchase.

OTHER

1Do you have lockers and showers?
Do we? We have large shower and change room facilities stocked with complimentary toiletries to get you looking spiffy!
2How do I register?
It's a mobile world. Download the METHOD INDOOR CYCLING App for iPhone or Android. Or view the schedules for Kitsilano here, West Vancouver here, and South Surrey here.
3Can I host a private event at Method?
Of course! Visit our Events page, or contact us directly at taryn@methodindoorcycling.com